At Tesla Group Ltd. (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect the information you provide to us when you use our website teslagroup.org.uk, contact us, or engage with our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact details: such as your name, email address, phone number, and postal address.
- Project details: information you provide when requesting quotes or discussing construction services.
- Website usage data: including IP address, browser type, device information, and browsing behaviour (collected via cookies or analytics tools).
- Call recordings: please note that all calls to and from our business may be recorded for training and monitoring purposes.
2. How We Use Your Information
We process your information to:
- Respond to enquiries and provide quotations.
- Deliver our construction services and manage client relationships.
- Improve our website, services, and customer experience.
- Comply with legal and regulatory requirements.
- Train staff and monitor service quality through call recordings.
3. Legal Basis for Processing
We process your personal data under one or more of the following bases:
- Your consent.
- To perform a contract with you.
- To comply with legal obligations.
- For our legitimate business interests (such as improving services and ensuring quality).
4. Sharing Your Information
We do not sell your personal data. We may share it with:
- Service providers who support our business operations (e.g., IT, hosting, and analytics providers).
- Professional advisers (e.g., accountants, legal advisers).
- Regulatory authorities or law enforcement, where required by law.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable laws. Call recordings are retained for a limited time unless required for ongoing training, monitoring, or compliance.
6. Your Rights
Under UK data protection law (UK GDPR and Data Protection Act 2018), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data in certain circumstances.
- Object to or restrict our processing of your data.
- Request transfer of your data to another provider (data portability).
- Withdraw consent at any time where consent is the legal basis for processing.
To exercise these rights, please contact us using the details below.
7. Cookies
Our website uses cookies to improve functionality, monitor usage, and enhance your browsing experience. You can control cookie preferences through your browser settings.
8. Security
We implement appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access. However, no internet-based system is fully secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Tesla Group Ltd.
Email: info@teslagroup.org.uk
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or website functionality.